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Digital Learning Centers On Line Course Policy Manual

Mission

Instructors and staff shall be familiar with the Mission Statement that follows:

  • Digital Learning Centers is engaged in the enterprise of teaching
  • We shall deliver On Line courses for professional development and continuing education
  • We shall endeavor to audit our courses to assure we produce and market improve the quality of all On Line.
  • We shall strive to be an industry leader
  • We shall optimize learning experience: designing educational content and delivery to meet multiple learning styles
  • We shall price our courses to allow those that seek education to attain an education
  • We shall provide course work that is approved to qualify for license renewal as well as professional development
  • We shall regularly review all DLC publications to insure they are relevant and timely
  • We shall demonstrate an always present willingness to collaborate with others to insure the quality of our offerings
  • We shall always show good faith, respect, responsibility and cooperation in the operation of enterprise and dealings with the public

Terms

Our On Line Courses are educational courses delivered via the internet absent traditional classroom. The content and quality of our On Line Courses should not be distinguished in any way other than delivery from that of a classroom presentation of the same course.

Course Content

On Line Course content is delivered through the DLC Web Server. As such the course is accessible anywhere, anytime. This makes the DLC Course asynchronous meaning it has neither geographic or time constraints. ( A synchronous course is exemplified in a classroom where instruction, discussion and questions may be at the same time in the same place. )

Course assignments shall have completion and submission dates that are relative to student progress, to the students' status with in the course and not by absolute time table. Students can complete their work asynchronously, on their own schedules. There are no regular class meetings for DIGITAL LEARNING CENTERS On Line Courses.

Program Standard

DIGITAL LEARNING CENTERS strives to offer the highest quality course content in its Distance Learning classes. Each course shall meets the standards specified by the International Distance Education Certification Center ( IDECC ) for courses in Distance Education.

Curriculum and Instruction

  1. On Line Course authors and instructors at DIGITAL LEARNING CENTERS shall abide by the policies and practices of IDECC instructional theory.
  2. DIGITAL LEARNING CENTERS courses shall be designed to create an opportunity for interaction between students, the course and instructors.
  3. Instructor shall be responsible for course oversight and adherence to IDECC and DLC policies.
  4. All technologies shall be appropriate to the objectives of the courses, professional development and must be frequently updated and current.
  5. Distance Education courses shall be of equal quality to those taught in the classroom. The assure this is the case, the school shall strive to constantly measure course effectiveness by surveys of student satisfaction, learning outcomes, student evaluations and measure of student retention.
  6. All courses will use Bloom's Taxonomy to identify learning outcomes expected for students completing the course successfully and these outcomes will be tied to a specific curriculum.

Design Theory

  1. On Line courses shall be provided in chapters, lessons or modules, measured by mastery based ( assessed ) progress, with content of professionally trained authors, using links to appropriate resources, multi media, narration, or video and power point type illustrations, etc
  2. Mastery Based Testing shall be called Gateway Tests
  3. Learning modules will contain appropriate tools to enhance learning. Examples of specific learning aids include, but are not limited to, complying with modern learning theory, using various media formats, mastery quizzes, FAQ's, bulletin boards and student response systems including email, telephone, fax and in office visits.
  4. Instructional methods and learning styles to enhance student interaction. These could include visual, auditory, and print-based stimuli.
  5. The school shall provide testing for each student so that the student can measure their understanding, progress and retention.
  6. Course design shall consider the fact that the primary user of the DLC On Line Course is an adult learning.

Student Assignments

  1. Where advised, the school shall use homework assignments in On Line courses to increase interactivity.
  2. Assessment of student learning should be timely, appropriate and responsive to their professional development needs.
  3. Methods of assessment shall be On Line exams with grades issued immediately upon the completion of the test.
  4. Assignments and assessments align with the objectives of the course and the mission of the school.
  5. Test and Assignment results shall be recorded in the On Line School Management System and retained for three years.

Promotion of Interactivity

  1. The school shall create an environment that stimulates interactivity and defines success of the program, in part, as one where the student is motivated to interact with other students, the course per se and the instructor.
  2. The instructor must create ample opportunities for interaction between other students and the instructor.
  3. Learning activities are designed to enhance student interaction between all course participants.
  4. Instructors are encouraged to use real-time Vista tools such as chat and whiteboards.
  5. Instructor should establish clear guidelines concerning instructor response criteria and timeframes.
  6. Instructor interaction with students is encouraged by actively participating in discussions, chat rooms, and other components designed for this purpose. Prompt feedback to students is encouraged.
  7. The course instructor should make every attempt to develop an On Line learning community by using instructional methods that promote learning communities such as small group activities, whole group activities, and others.

Student Support

  1. Digital Learning Centers will provide the students with an instructor who has the appropriate experience and training in the subject matter.
  2. Digital Learning Centers will endeavor to provide individual support to any student who strives and makes an earnest effort to learn but has difficulty in comprehending the material. Such endeavor shall include one on one time or tutorials on such occasions.
  3. The school shall maintain resources to supplement the learning experience. Such tools shall include flash cards, videos, pertinent supplementary reading materials, and such tutorials as the school may produce
  4. The school shall maintain an On Line bookstore, library resources and tutorials covering topical or timely issues

Presentation of Information

  1. The school shall analyze the surveys and comments of students and respond in a timely or immediate manner to satisfy any deficiency of the learning environment, design or the students need
  2. The school shall strive to update the course with trends or news in the subject or as laws, mores, rules, or legislative changes impacts the content
  3. Courses shall comply with requirements of the Americans with Disabilities Act
  4. The school shall train and inform its personnel and instructors on any changes to the curriculum or its content as soon as such changes are known.
  5. The school shall continuously review its course content for improvement, and the learning design is evaluated regularly for effectiveness.
  6. The school shall notify students of changes in calendar, pertinent deadlines, changes in curriculum and regulatory mandates as soon as they become known
  7. The school shall notify students that the preferred form of communications with the staff and instructor is email. Every attempt shall be made to respond within several hours and the response time shall not exceed next business day.
  8. Work by students shall be original. DLC maintains an honor program and requires students to swear to their work being original as part of the grading process. Plagiarism shall not be allowed.
  9. Provide support to student and cooperation with regulatory authorities where students or authorities need information to further their license renewal process.

Pricing and Refunds

  1. Education shall be made available to every student
  2. The school shall endeavor to profit at a sufficient rate so that upon notice of any student having financial difficulty and coming to the school for aid, the school is in the financial position to render that aid.
  3. The school shall regularly survey other like schools to determine market rate pricing by means of comparison on a per-hour basis.
  4. Pricing shall neither be at a maximum of that of like schools nor a minimum
  5. Once paid, there is no refund. We do want you to succeed and be happy with our course, so we work with you to ensure your success. If for any reason you are not happy with the course, please contact the support staff.

  6. The school shall establish national programs or national accounts wherein any entity that enters a written contract with the school to purchase a block of courses in an amount equal to at least 100 clock hours, shall be provided an automatic 20% discount to all students who enroll after the effective date of the written contract and prior to its written expiration date, or one year from its effective date in case it does not feature an expiration date.

Equal Opportunity

  1. The school shall offer educational opportunity and access to every student.
  2. The school nor its staff and instructors shall not discriminate nor differentiate in its treatment for any student regardless of age, race, religion, national origin, handicap, gender, gender-expression, HIV/Aids, familial status or color.

    Compliance with Section 508 Of the United States Rehabilitation Act

  3. The Digital Learning Centers course meets the compliance requirements in Section 508 of the United States Rehabilitation Act.
  4. The act mandates that any work done for any form of government must meet accessibility standards.
  5. Captivate falls into that category as does our browser and Microsoft Networking products.
  6. Accessibility is entrenched in legislation, and we make our course accessible to those with disabilities.
  7. Educational institutions are not exempt and have the USRA Section 508 requirement to make the course accessible.

Privacy

  1. Maintain all records on a need to know basis and seek written approval from the student or appropriate authorities prior to release of any information to a non student.
  2. Require at least one signature each of staff and instructor in addition to the student's own signature when the release of information is requested in any non subpoena form.
  3. Provide the student with a copy of the Digital Learning Centers privacy policy.
  4. Publish a copy of the Digital Learning Centers privacy policy on the DLC website.

Availability of Course and Staff

Faculty and staff shall be:
  1. Appropriately trained in their subject.
  2. Post regular office hours
  3. Supported by Grade and Curriculum Management System for easy recall.
  4. Back up system where course, syllabus, historical content, grades, student information, payment records are both accessible and backed up.
  5. Promptly answer questions related to grades, content, payment
  6. Maintain records of book and content delivery where course content is mailed or couriered to student
  7. Keep records indicating that students understand their responsibilities and have received instruction by means of the syllabus.
  8. Be responsive to student e-mails and other means of comment. E-mails should be answered by the next business day.
  9. Regularly review and elect to use the best text and supplementary material for the class.
  10. Consistently apply all rules and grading principles to all students.
  11. Review course for dead links and regularly test system for load so that system is always vital and responsive to the internet demand.

Office Hours for Distance Learning Faculty

School and Office hours shall be 11am to 7pm Monday through Friday Pacific Time and by appointment. The exception shall be State and Federal Holidays.


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